Why having a good manager is important.

This week I learned the importance of having a good manager. I had read a book titled Zapp for a class that focused on how to be a good manager and the importance of having one. I did not understand how important that was though until this week. There is a woman at my work that washes the dishes. She has two degrees from school so she is overqualified for this position and is therefore very unhappy with her job. She makes it very clear that she hates her job by complaining about it to me and the rest of my coworkers. She will get upset when we bring dishes back to her and makes comments that “She does everyone else job” which is false, because she barely does her own job. We all have complained several times to the manager, who is only a couple of years older than me. She has not done anything that has fixed the problem up to this point. This weekend, she yelled at one of my coworkers and she quit and I was ready to quit as well. I could not understand why my manager seemed to rather keep the dishwasher in her position than to try to make her other employees happy by firing her. We had our monthly meeting this week and we all decided that we would talk to the manager all at the same time so she would understand how serious the problem was. We were not as upset with the dishwasher as we were with the manager, because we knew we will have to work with people we do not get along with in life, but what is most important is how that problem is taken care of by the manager. She agreed that we would all sit down next week and have a meeting with the dishwasher and let everyone know what we expect from each other while at work. My manager agreed that if the woman did not improve her attitude after this meeting that she would be fired. If my manager had done the right thing and solved this problem a long time ago, one of our very good coworkers would still be working with us, but instead we are short staffed.